Privacy Policy - Simarco

Introduction

Welcome to Simarco International Limited. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We encourage you to read this policy thoroughly to understand our practices regarding your personal data and how we handle it.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices, please see the ‘contact us’ section below.

Information We Collect

We may collect and process the following types of personal information:

Contact Information: Individual names, physical addresses, email addresses, telephone numbers, and signatures on proof of delivery (POD).
Business Information: Individual and business contact details, including shipper names and consignee names.
Service-Related Information: Information necessary to perform our services, including data that helps us access and handle your goods.
Website and Application Usage Data: Information collected through the use of our website and applications.
Event and Marketing Data: Information collected during events, promotions, and marketing activities.
Google Analytics

We utilise Google Analytics, a third-party tool, to collect anonymous data about our website visitors. This includes information such as popular pages, visit duration, and approximate geographical location. We use this data to enhance our website’s performance and user experience. The information collected is entirely anonymous, and no personally identifiable data is stored or used during this process. Google independently manages and retains this data.

If you prefer not to be tracked by Google Analytics, you can opt out by visiting Google’s opt-out page.

How We Use Your Information

We may use your personal information for the following purposes:

Service Provision: To facilitate transport, warehouse and shipping activities, including the physical fulfilment, collection and/or delivery of goods, the tracking of shipments and customs declarations to HMRC.
Communication: To communicate with you regarding our services, respond to your enquiries, and provide customer support.
Business Operations: To perform data analysis and make informed business decisions that enhance our services and operations.
Marketing and Promotions: To send you information about our services, events, promotions, and other marketing materials, provided you have given your consent where required.
Legal Compliance: To comply with legal obligations and protect our legal rights.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: To fulfill our contractual obligations to you.
Legitimate Interests: To operate our business and provide our services efficiently.
Consent: Where you have given us explicit consent to process your information for specific purposes.
Legal Obligations: To comply with legal and regulatory requirements.

Sharing Your Information

We may share your personal information with:

Service Providers: Third-party service providers who assist us in providing our services, such as transport logistics partners and IT service providers.
Business Partners: Partners involved in events, promotions, and marketing activities.
Legal Authorities: Government authorities such as HMRC, or other entities where required by law or to protect our legal rights.

Data Security

We maintain appropriate technical and organisational safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. It is important to note that information located on the outside of a letter or package (for example a delivery address) may be visible to others.

Data Capture and Retention

Our website collects only technical information about your visit that is useful for the purposes of analysing traffic and ensuring the best user experience and only collects personal information from you if you complete a form on our website or if you contact us with a comment or specific request. We will only use your information to respond to your enquiry and will never disclose, sell, trade or rent your personal information to an outside third party. Your enquiry is stored and processed as an email which is hosted by Microsoft within the European Economic Area (EEA). It is also logged on Simarco’s own CRM system on a cloud server hosted by Microsoft within the European Economic Area (EEA).

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

You have the following rights regarding your personal information:

Access: To request access to the personal information we hold about you.
Correction: To request correction of inaccurate or incomplete information.
Deletion: To request deletion of your personal information, subject to legal and contractual obligations.
Objection: To object to the processing of your personal information based on legitimate interests.
Portability: To request the transfer of your personal information to another entity.
Withdrawal of Consent: To withdraw your consent where we process your information based on your consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: dataprotection@simarco.com

Post: Simarco International Limited, Simarco House, Crittall Road, Witham, Essex, CM8 3DR

Telephone: 01376 501110

Complaints

If you are not satisfied with our response to your privacy-related query or complaint, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.